Shipping
Unless marked as Ready To Ship, all pieces are made to order.
Please allow a production time of 3-5 weeks before your order ships.
Custom orders will be ready to ship within 4-6 weeks.
Please allow a production time of 3-5 weeks before your order ships.
Custom orders will be ready to ship within 4-6 weeks.
Orders are shipped from Vermont via USPS or UPS. You will receive an email with tracking information once your package is on its way to you.
Please reach out to orders@loneru.com if you would like to add a signature requirement to your package delivery.
Once an order is marked as delivered, the customer takes full responsibility for the purchased goods.
International customers are responsible for paying any fees such as customs, duties, or taxes that may be required for delivery. Returned packages due to a failed delivery will be automatically refunded, less the shipping cost, and will be subject to a 15% restocking fee.
Returns
All jewelry is made to order, so returns are accepted only on a case-by-case basis.
Return requests should be made by email within 10 days of receiving your order.
All sales are final on custom orders.
To inquire about a return, please contact orders@loneru.com